What is returns/refunds/exchanges policy ?

We guarantee that every product we sell will look like the pictures and match the description. It will also be free from defects. If you or your customer receives an item that doesn't meet these standards, we will give you a full refund or a replacement. 

15-Day Return Policy (from the date of receipt)

Our online platform offers our full range of products, and we will provide the same high level of delivery service and customer support as always, along with our free and easy returns policy. To help ease any concerns, we have extended the returns policy to 15 days as of May 31, 2020.

Two Ways to Return Products

1. Pick up: In most locations, we offer a free return pick-up service. The customer will see a pickup option when submitting the return request.
2. Self-Ship: If we don't offer a pick-up at your location, we will credit the shipping costs, provided the product meets the return policy terms and conditions. The reseller should share a scanned copy of the courier receipt via email for validation.

Please Note:

• We cannot accept returned garments that have been worn, washed, or had labels and tags removed.
• We do not accept returns or refunds for gift cards and downloadable products.
• Exchanges are possible for a different color or size, subject to availability. 
• Bodysuits and swimsuits must be returned with the original hygienic protective strip still intact.
• Panties and lingerie sets that include panties are final sale and not eligible for return.

How to Claim a Return

1. Go to the ‘Return’ tab in your Fly Dashboard.

2. Select the order number for which you received the return request.

3. Provide the reason for return along with clear images of the product.

4. Note: If the shipped product is exactly as requested by the customer (correct color, size, and style), the return will not be accepted.

5. After approval, you will receive an RMA number.

6. Add the RMA number to your return shipment label before dispatch.