How to Schedule a Call with Your Account Manager
If you wish to speak directly with your Account Manager, please follow the proper scheduling process to ensure smooth communication and uninterrupted support.
🔹 Step to Schedule a Call
-
Send a message on WhatsApp to your Account Manager.
-
Mention your preferred time slot (for example, “Tomorrow between 11:30 AM – 12:00 PM”).
-
Your Account Manager will confirm the call time based on their availability.
-
Once confirmed, your manager will connect with you at the agreed time via Google meet, WhatsApp or phone call.
🔹 Why This Process is Important
-
Ensures dedicated attention: Scheduled calls allow your Account Manager to review your account details and prepare solutions before the call, so your time is used efficiently.
-
Prevents delays: Unscheduled or random calls can interrupt ongoing client sessions, leading to slower response times for everyone.
-
Creates accountability: Every scheduled call is logged and tracked, ensuring that your concerns are properly recorded and followed up.
-
Improves support quality: It helps your Account Manager allocate time for priority clients while maintaining fair and consistent service for all.
Scheduling a call ensures you get focused, well-prepared, and timely support — not rushed or incomplete answers.
For the fastest help, always raise a support ticket first, then schedule a call if the issue requires a detailed discussion.
Important: Do Not Call Randomly
Please do not call your Account Manager randomly without prior confirmation.
Our Account Managers handle multiple client accounts and ongoing meetings throughout the day. Unscheduled calls interrupt their workflow and may delay assistance for you and other partners.
To ensure you receive focused and timely support, please follow this process:
🔹 Why Random Calls Are Not Allowed
-
❌ They disrupt ongoing client sessions.
-
❌ They cause delays in resolving active tickets.
-
✅ Scheduled calls allow your manager to prepare and give you complete, personalized assistance.
➡ Always book your call in advance via WhatsApp.
➡ Do not call randomly.
This helps maintain smooth communication and ensures every client receives the attention they deserve.