How to Get Quick Resolution from Your Account Manager

If you’re a White Label Pro or White Label member, you have access to a dedicated Account Manager who can help you get faster support and priority handling for your concerns. Follow these simple steps to ensure your issue is resolved quickly and efficiently .

🔹 Step-by-Step Process

Step 1: Raise a Support Ticket

1. Log in to your Fly Dashboard.

2. Go to the Support section.

3. Submit your query under the correct category (Orders, Billing, Technical, etc.).

4. Once submitted, you’ll receive a ticket number (e.g., #SW12345) on your screen and by email.

Step 2: WhatsApp Your Ticket Number to Your Account Manager

1. Open WhatsApp and send a message to your assigned Account Manager.

2. Include your ticket number and a short note about your issue.
   Example:

   Hi [Manager Name], this is ...... from .................................
   I’ve raised Ticket #SW12345 regarding a product listing issue.
   Please prioritize this.

    

    

    

    

3. Step 3: Account Manager Prioritizes Your Request

   
   Once your ticket number is shared via WhatsApp:

   • Your Account Manager will tag it as “High Priority.”

   • The support team will move your case up in the queue.

   • You’ll receive an update within 1–6 business hours (for urgent issues).

    

   Step 4: Track Updates in Fly Dashboard

   • Log in to your Fly Dashboard → Support Section → My Tickets.

   • You can check your ticket’s real-time status (Open, In Progress, Resolved).

   • If you need to share more details, just reply directly within the same ticket.

    

Remember:

Your Account Manager is your direct link to the Snazzyway support network. Use the ticket + WhatsApp method for all urgent issues — it ensures your query gets the fastest possible response and resolution.