Why is My COD Payment Not Visible in Dashboard?

If your Cash on Delivery (COD) payment is not showing up in your dashboard, follow these steps to troubleshoot the issue and find a solution.

Refresh Dashboard

• Sometimes, the dashboard may not update automatically. Try refreshing the page or logging out and back into your account.

Verify Payment Period

• Check if the payment period for the COD transaction has ended. Payments may only appear in the dashboard after a specific time frame.

Ensure Correct Filters

• Make sure you have selected the correct date range or filters on your dashboard. Incorrect filters can hide certain transactions.

Check for System Updates

• Sometimes, the dashboard may not display payments due to ongoing system updates or maintenance. Check for any announcements regarding updates.

Clear Browser Cache

• Clear your browser cache and cookies. Sometimes old data can cause display issues.

Verify Remittance Details

• Double-check your remittance details to ensure there are no errors that might be causing the payment to be delayed or misdirected.

Contact Customer Support

• Reach out to the accounts team .
• Provide them with all relevant details, including your account information, transaction ID, and any previous communication regarding the payment.